MDConnect Terms & Conditions
MDBUDDY UK LTD
Effective date: 1 January 2026
Last reviewed: 4 April 2026
1. Definitions and Interpretation
1.1 In these Terms and Conditions, the following terms have the meanings set out below.
Acceptable Use Policy: The MDConnect Acceptable Use Policy, which governs how Authorised Users may use the Platform. The Acceptable Use Policy is incorporated into these Terms by reference.
Admin User: A member of the Customer's staff authorised by the Customer to access the Platform with programme-wide administrative privileges, including settings management, reporting, stock fulfilment, and user administration.
Agreement: These Terms and Conditions, together with the Subscription Confirmation, the Data Processing Agreement, the Acceptable Use Policy, and any schedules or annexes referenced within them, which together form the entire agreement between the parties.
Authorised User: Any individual authorised by the Customer to access and use the Platform, including Admin Users and Setting Users.
Confidential Information: Any information disclosed by one party to the other in connection with this Agreement that is marked as confidential, described as confidential, or that ought reasonably to be considered confidential given its nature and the circumstances of disclosure. Confidential Information includes, without limitation, business plans, pricing, customer data, technical specifications, and programme data.
Customer: The Local Authority, Programme Provider, or other organisation identified in the Subscription Confirmation that has entered into this Agreement with MDBUDDY UK LTD to use MDConnect.
Customer Data: All data entered into, generated by, or stored within the Platform by or on behalf of the Customer, including Setting data, session data, stock data, incident reports, audit records, contact logs, user account data, and all reports derived from such data. Customer Data is owned by MDBUDDY UK LTD as set out in section 10.
Data Processing Agreement (DPA): The MDConnect Data Processing Agreement, which sets out the parties' obligations in relation to the processing of personal data through the Platform.
Fees: The subscription fees payable by the Customer as set out in the Subscription Confirmation and section 7 of these Terms.
Intellectual Property Rights: All patents, copyright, database rights, trade marks, trade names, design rights, rights in know-how, rights in software, and all other intellectual property rights, in each case whether registered or unregistered, and including all applications and rights to apply for any of the foregoing, anywhere in the world.
MDConnect or Platform: The web-based SaaS platform operated by MDBUDDY UK LTD for managing supervised toothbrushing programmes, accessible at healthbymd.com/mdconnect, including all updates, upgrades, and new features made available during the Subscription Term.
MDBUDDY UK LTD (we, us, our): MDBUDDY UK LTD, a company registered in England and Wales, with its registered address at 427 Kings Road, Stretford, Manchester, M32 8LN. ICO registration number ZB894415.
Setting: A school, nursery, early years provider, care setting, or other institution participating in a supervised toothbrushing programme managed through the Platform.
Setting User: A member of staff at a Setting who is authorised by the Customer to access the Platform with access limited to their own Setting's data and operational functions.
Subscription Confirmation: The document, order form, or email confirmation issued by MDBUDDY UK LTD to the Customer that confirms the subscription tier, number of Settings, Fees, billing frequency, and Subscription Term.
Subscription Term: The period during which the Customer is entitled to use the Platform, as set out in the Subscription Confirmation.
1.2 In these Terms, unless the context requires otherwise: words in the singular include the plural and vice versa; a reference to a statute or statutory provision includes any subordinate legislation made under it and any amendment, re-enactment, or replacement of it; and headings are for convenience only and do not affect interpretation.
2. The Agreement
2.1 These Terms and Conditions, together with the Subscription Confirmation, the Data Processing Agreement, and the Acceptable Use Policy, form the entire agreement between MDBUDDY UK LTD and the Customer in relation to the use of MDConnect. They supersede all prior negotiations, representations, and agreements between the parties, whether written or oral.
2.2 In the event of any conflict between these Terms and the Subscription Confirmation, the Subscription Confirmation shall prevail. In the event of any conflict between these Terms and the Data Processing Agreement on matters relating to data protection, the Data Processing Agreement shall prevail.
2.3 By subscribing to MDConnect or by accessing the Platform, the Customer accepts and agrees to be bound by these Terms. If the Customer does not agree to these Terms, the Customer must not use the Platform.
3. The Service
3.1 MDConnect is a multi-tenant SaaS platform purpose-built for managing supervised toothbrushing programmes in schools, nurseries, early years settings, and care settings across the United Kingdom. The Platform enables Customers to manage Settings, track brushing sessions, fulfil stock requests, generate government reports, manage incidents and feedback, deliver training, conduct audits, and monitor programme performance from a single dashboard.
3.2 The Platform serves two user types. Admin Users have programme-wide access to all administrative and reporting functions. Setting Users have access limited to their own Setting, including session logging, stock requests, incident reporting, resource access, and training completion.
3.3 The features available to the Customer depend on the subscription tier selected. The subscription tiers and their included features are described in the Subscription Confirmation and in the current MDConnect product documentation.
3.4 We may update, modify, or enhance the Platform from time to time, including adding new features, improving existing features, or removing features that are no longer supported. We will give the Customer reasonable notice of any material changes that reduce the functionality available under their subscription tier.
4. Subscription Tiers and Pricing
4.1 MDConnect is available in the following subscription tiers.
TierMonthly FeeAnnual FeeDescriptionEssential£399/month£4,320/yearCore programme management features for a single Local Authority or Programme Provider programme.Professional£599/month£6,589/yearEnhanced features including priority support, dedicated queue, and early access to new capabilities.EnterpriseCustom pricingCustom pricingMulti-authority programme management with dedicated account manager, SLA guarantees, custom integrations, and volume pricing.
4.2 The specific tier, pricing, and any promotional terms applicable to the Customer are confirmed in the Subscription Confirmation. The prices stated in clause 4.1 are current as at the effective date of these Terms and may be updated from time to time in accordance with section 7.
4.3 All prices are exclusive of VAT, which will be charged at the applicable rate where required.
5. Access and User Accounts
5.1 On receipt of the Subscription Confirmation and payment of the applicable Fees (or commencement of any agreed free trial or early access period), we will provide the Customer with access to the Platform and credentials for an initial Admin User account.
5.2 The Customer is responsible for creating and managing all Authorised User accounts within their programme, including Admin User and Setting User accounts. The Customer must ensure that each Authorised User has their own individual login credentials and that credentials are not shared between individuals.
5.3 The Customer is responsible for all activity that occurs under its Authorised User accounts. If the Customer becomes aware of any unauthorised access to the Platform or any security breach affecting user credentials, the Customer must notify us immediately at mdconnect@mydentalbuddy.com.
5.4 We reserve the right to suspend or disable any Authorised User account if we reasonably believe that the account has been compromised, is being used in breach of these Terms or the Acceptable Use Policy, or poses a security risk to the Platform or other Customers.
6. Customer Obligations
6.1 The Customer shall ensure that all Authorised Users comply with these Terms and the Acceptable Use Policy. The Customer is responsible for any breach of these Terms by its Authorised Users.
6.2 The Customer shall ensure that all data entered into the Platform is accurate, complete, and up to date to the best of the Customer's knowledge. We are not responsible for the accuracy of data entered by the Customer or its Authorised Users.
6.3 The Customer shall not use the Platform for any purpose other than the management of supervised toothbrushing programmes and related public health activities.
6.4 The Customer shall comply with all applicable laws and regulations in its use of the Platform, including the UK GDPR, the Data Protection Act 2018, and any guidance issued by the ICO.
6.5 The Customer shall maintain appropriate internal information governance procedures for its use of the Platform, including ensuring that Authorised Users receive adequate training in data protection and information security.
6.6 Where the Customer uploads files to the Platform (including audit evidence, photographs, and documents), the Customer is responsible for ensuring that those files do not contain malicious code, do not infringe any third party's rights, and are appropriate for the professional context in which MDConnect operates.
7. Fees and Payment
7.1 The Customer shall pay the Fees specified in the Subscription Confirmation. Fees are payable monthly in advance or annually in advance, as specified in the Subscription Confirmation.
7.2 We will issue invoices in accordance with the billing frequency stated in the Subscription Confirmation. Payment is due within 30 days of the invoice date unless otherwise agreed in writing.
7.3 If the Customer fails to pay any amount due under this Agreement by the due date, we may charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, calculated on a daily basis from the due date until actual payment, whether before or after judgment. This is without prejudice to any other rights or remedies we may have.
7.4 We may increase the Fees at the start of any renewal period by giving the Customer at least 60 days' written notice before the end of the current Subscription Term. If the Customer does not accept the revised Fees, the Customer may terminate this Agreement at the end of the current Subscription Term by giving written notice before the renewal date.
7.5 If the Customer wishes to change subscription tier during a Subscription Term, the change will take effect at the start of the next billing period. Any upgrade in tier will be charged at the new tier's rate from the next billing period. Any downgrade will take effect at the next renewal date.
8. Service Availability
8.1 We will use commercially reasonable efforts to make MDConnect available 99.5% of the time in any calendar month, measured excluding scheduled maintenance windows. This target applies to the hosted platform and does not cover internet connectivity, the Customer's own systems, or third-party services outside our control.
8.2 We may carry out scheduled maintenance from time to time. Where possible, we will give Customers at least 48 hours' notice of planned maintenance that may affect availability, and we will schedule maintenance outside peak usage hours.
8.3 We will make reasonable efforts to notify Customers of any unplanned outages as soon as we become aware of them, and to restore service as quickly as possible.
8.4 Enterprise tier Customers may have enhanced SLA commitments as set out in their Subscription Confirmation. Where an Enterprise SLA applies, it takes precedence over this section 8.
9. Intellectual Property
9.1 All Intellectual Property Rights in the Platform, including its source code, design, functionality, documentation, trade marks, logos, and all updates and modifications, are and shall remain the exclusive property of MDBUDDY UK LTD. Nothing in this Agreement transfers any Intellectual Property Rights in the Platform to the Customer.
9.2 We grant the Customer a non-exclusive, non-transferable, revocable licence to access and use the Platform during the Subscription Term, solely for the purposes of managing supervised toothbrushing programmes in accordance with these Terms. This licence does not include the right to sublicense, modify, reverse-engineer, decompile, or disassemble any part of the Platform.
9.3 The Customer shall not remove, alter, or obscure any proprietary notices, trade marks, or branding displayed within the Platform.
9.4 Where the Customer provides feedback, suggestions, or ideas relating to the Platform, we may use such feedback without restriction or obligation to the Customer. Any enhancements to the Platform made as a result of Customer feedback shall be our sole property.
10. Data Ownership and Use
10.1 All data collected, processed, and stored by MDConnect is owned by MDBUDDY UK LTD. The Customer is granted access to Customer Data relevant to its programme deployment through the Platform for the duration of the Subscription Term. The Customer does not own the data.
10.2 The Customer may export Customer Data from the Platform using the export functions available within MDConnect, including OHID quarterly reports, custom reports, and setting-level summaries. Exported data may be used by the Customer for its own lawful purposes, including government reporting and internal programme management.
10.3 MDBUDDY UK LTD reserves the right to produce and share aggregated, anonymised, and de-identified data derived from the Platform for the following purposes:
(a) Academic and clinical research into children's oral health outcomes and programme delivery effectiveness.
(b) Public health analysis to support local, regional, and national understanding of oral health programme impact.
(c) Health intervention and targeted intervention programmes, including informing the design and commissioning of future preventive services.
(d) Policy development and service commissioning by government bodies, NHS organisations, and public health agencies.
10.4 Data shared under clause 10.3 is fully anonymised and cannot be linked back to any individual child, staff member, or institution. Because anonymised data is not personal data under UK GDPR, its sharing does not require individual consent. We apply robust anonymisation techniques to ensure that re-identification is not reasonably likely by any means.
10.5 This data ownership and anonymised data use provision is consistent with section 9 of the MDConnect Privacy Policy and the relevant sections of the MDConnect Data Processing Agreement.
10.6 For the avoidance of doubt, nothing in this section prevents the Customer from using exported Customer Data for its own lawful purposes after export.
11. Data Protection
11.1 The parties acknowledge that the processing of personal data through MDConnect is governed by the MDConnect Data Processing Agreement, which is incorporated into this Agreement by reference.
11.2 MDBUDDY UK LTD is the data controller for all personal data processed through MDConnect, as set out in the MDConnect Privacy Policy. The Customer is responsible for ensuring that its own use of the Platform and the data it enters into the Platform complies with applicable data protection law, including having appropriate lawful bases for processing under the Customer's own public health mandate.
11.3 The Customer shall ensure that all individuals whose personal data is entered into the Platform (including Setting staff) have been provided with appropriate privacy information in accordance with Articles 13 and 14 of the UK GDPR.
11.4 Full details of how we process personal data, the categories of data we collect, our retention periods, and data subject rights are set out in the MDConnect Privacy Policy, available at healthbymd.com/mdconnect.
12. Confidentiality
12.1 Each party undertakes to keep the other party's Confidential Information confidential and not to disclose it to any third party, except as permitted by this Agreement or with the prior written consent of the disclosing party.
12.2 Each party may disclose Confidential Information to its employees, officers, agents, and professional advisers to the extent necessary for the performance of this Agreement, provided that such persons are bound by obligations of confidentiality no less restrictive than those contained in this section.
12.3 The obligations of confidentiality in this section do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already in the receiving party's possession before disclosure by the disclosing party; (c) is independently developed by the receiving party without reference to the disclosing party's Confidential Information; (d) is received from a third party who is not under an obligation of confidentiality to the disclosing party; or (e) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives the disclosing party prompt written notice of such requirement where lawfully permitted to do so.
12.4 The obligations in this section shall survive the termination or expiry of this Agreement for a period of 3 years.
13. Limitation of Liability
13.1 Nothing in this Agreement limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited or excluded by law; or (d) any breach of the Data Processing Agreement that results in a breach of the UK GDPR.
13.2 Subject to clause 13.1, the total aggregate liability of MDBUDDY UK LTD to the Customer under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed an amount equal to the Fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim.
13.3 Subject to clause 13.1, neither party shall be liable to the other for any indirect, consequential, or special loss, including loss of profit, loss of revenue, loss of anticipated savings, loss of data (except as provided in the Data Processing Agreement), loss of goodwill, or loss of business opportunity, whether arising in contract, tort, or otherwise, even if that party had been advised of the possibility of such loss.
13.4 We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis, subject to the service availability commitments in section 8.
13.5 We are not responsible for the accuracy, completeness, or suitability of any data entered into the Platform by the Customer or its Authorised Users, nor for any decisions made or actions taken by the Customer on the basis of reports or data generated by the Platform.
14. Indemnity
14.1 The Customer shall indemnify and hold harmless MDBUDDY UK LTD against all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with: (a) the Customer's breach of these Terms; (b) the Customer's breach of applicable law, including data protection law; (c) any claim by a third party arising from the Customer's use of the Platform or from data entered into the Platform by the Customer or its Authorised Users; or (d) any claim by an Authorised User or data subject arising from the Customer's failure to comply with its obligations under the Data Processing Agreement.
15. Term and Termination
15.1 This Agreement shall commence on the date specified in the Subscription Confirmation and shall continue for the initial Subscription Term stated therein.
15.2 Unless either party gives the other at least 60 days' written notice before the end of the current Subscription Term that it does not wish to renew, this Agreement shall automatically renew for successive periods equal to the initial Subscription Term (or 12 months, whichever is shorter).
15.3 Either party may terminate this Agreement immediately by giving written notice to the other party if: (a) the other party commits a material breach of this Agreement and fails to remedy the breach within 30 days of receiving written notice specifying the breach; (b) the other party enters into administration, liquidation, or any analogous insolvency process; or (c) the other party ceases or threatens to cease carrying on its business.
15.4 We may terminate this Agreement immediately by giving written notice if the Customer fails to pay any Fees due under this Agreement within 60 days of the due date.
15.5 We may suspend the Customer's access to the Platform immediately if we reasonably believe that continued access poses a security risk to the Platform or to other Customers, or that the Customer is in material breach of these Terms. We will notify the Customer of the suspension and the reasons for it as soon as reasonably practicable.
16. Effects of Termination
16.1 On termination or expiry of this Agreement, the Customer's access to the Platform will be disabled and all Authorised User accounts will be deactivated.
16.2 Within 30 days of the termination date, the Customer may request an export of its Customer Data. We will provide the data in a structured, commonly used, machine-readable format (such as CSV or Excel). After the 30-day export window has elapsed, we will retain Customer Data in accordance with the retention periods set out in the MDConnect Privacy Policy and thereafter securely delete it.
16.3 Aggregated, anonymised, and de-identified data derived from the Customer's programme data prior to termination will be retained by MDBUDDY UK LTD indefinitely in accordance with clause 10.3 and clause 10.4 of these Terms.
16.4 Termination of this Agreement shall not affect any rights, obligations, or liabilities of either party that have accrued before the termination date, including any right to claim damages for breach of this Agreement occurring before termination.
16.5 The following sections survive termination or expiry of this Agreement: section 1 (Definitions), section 10 (Data Ownership and Use), section 12 (Confidentiality), section 13 (Limitation of Liability), section 14 (Indemnity), section 16 (Effects of Termination), section 17 (Force Majeure), section 18 (General Provisions), and section 19 (Governing Law and Jurisdiction).
17. Force Majeure
17.1 Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, industrial action, fire, flood, power failure, failure of telecommunications networks, or acts or omissions of government or regulatory authorities.
17.2 The affected party shall notify the other party as soon as reasonably practicable of the force majeure event and shall use reasonable efforts to mitigate its effects. If a force majeure event continues for more than 90 days, either party may terminate this Agreement by giving 30 days' written notice to the other party.
18. General Provisions
18.1 Notices. Any notice given under this Agreement shall be in writing and sent by email to the addresses specified in the Subscription Confirmation (for notices to the Customer) and to mdconnect@mydentalbuddy.com (for notices to us). Notices sent by email shall be deemed received on the next working day after sending.
18.2 Assignment. The Customer may not assign, transfer, or subcontract any of its rights or obligations under this Agreement without our prior written consent. We may assign this Agreement to any successor entity in the event of a merger, acquisition, or reorganisation, provided that the successor assumes all of our obligations under this Agreement.
18.3 Waiver. No failure or delay by either party in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy. A waiver of any right or remedy on one occasion shall not prevent or restrict the exercise of that right or remedy on any future occasion.
18.4 Severability. If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the Agreement and the remaining provisions shall continue in full force and effect.
18.5 Entire agreement. This Agreement (including the documents incorporated by reference) constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior agreements, understandings, representations, and discussions, whether written or oral.
18.6 Third party rights. This Agreement does not confer any rights on any person or party other than the parties to it and their permitted successors and assigns. The Contracts (Rights of Third Parties) Act 1999 does not apply to this Agreement.
18.7 Variations. We may update these Terms from time to time. Where a change has a material adverse impact on the Customer, we will give the Customer at least 60 days' written notice. If the Customer does not accept the revised Terms, the Customer may terminate this Agreement at the end of the current Subscription Term by giving written notice before the change takes effect.
19. Governing Law and Jurisdiction
19.1 This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.
20. Contact
For questions about these Terms and Conditions, please contact us.
Email: mdconnect@mydentalbuddy.com
Address: MDBUDDY UK LTD, 427 Kings Road, Stretford, Manchester, M32 8LN
© MDBUDDY UK LTD 2026. All rights reserved.