One platform. Choose how you use it.

MDConnect subscriptions run on a 12-month minimum term. This reflects how supervised brushing programmes operate — they run across academic years, not month to month. You can pay monthly or annually (annual billing gives you 1 month free). After the initial 12 months, your agreement renews annually unless you cancel with 30 days' notice before renewal.

No. All prices are displayed ex-VAT. VAT is charged separately at the prevailing rate (currently 20%). Local authority buyers reclaim VAT, so the ex-VAT figure is your real cost. If your organisation cannot reclaim VAT, add 20% to the displayed price.

One subscription covers your entire supervised brushing programme — all your schools, nurseries, and early years settings under one Local Authority or contract. If you manage programmes across multiple separate LAs, each needs its own subscription (or contact us about Enterprise).

Each participating year group or class counts as a separate setting. If a school has both a nursery class and a reception class in the programme, that counts as two settings — because participation data and OHID reporting are tracked separately for each.

Essential gives you everything needed to run a supervised brushing programme properly — up to 100 settings, session monitoring, stock management, government reporting, training modules, incident reporting, and a full resource library. Professional adds unlimited settings, automation (6 pre-built rules), KPI dashboard, training certification with per-user tracking, self-audit tools, proactive check-ins, analytics and benchmarking, custom reporting, two-way bulletin board, user permissions with task assignment, stock label generation, and priority support.

We'll notify you as you approach the limit and help you transition to Professional. There's no service interruption.

Essential includes a 2-week onboarding period with dedicated setup support, plus ongoing email support and technical assistance. Professional adds priority response times with a dedicated support queue and early access to new features.

Yes, at any time. We'll prorate the difference for the remainder of your agreement.

Yes. Annual subscriptions can be invoiced. Contact us to arrange.

Enterprise is for organisations managing supervised brushing across multiple Local Authorities. You get consolidated cross-LA reporting, a dedicated account manager, SLA guarantees, bespoke feature development, and volume pricing. Enterprise is where MDConnect builds around your programme, not the other way round.