Every issue. Every incident. One complete record.
Settings report problems directly in the
dashboard. Your team logs workplace incidents and operational concerns
in the same system. Nothing lost, nothing forgotten, everything resolved.
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Certified for security. Supported for impact. Already delivering.
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From firefighting to prevention
01
Settings report issues in seconds
Health concerns, equipmentproblems, and general feedback land in your inbox instantly. Sixcategorised types. No phone calls, no lost emails.
02
Your team logs everything else
Workplace incidents, settingconcerns, operational issues — your own staff record them in the samesystem. Complete internal incident register with audit trail.
03
Proactive check-ins keep settings engaged
Scheduled reminders,adjustable frequency, relationship history. Catch problems before theybecome dropouts.
Every issue logged, tracked, and resolved
Settings report issues directly in the dashboard. Six issue types cover everything from allergic reactions to safeguarding concerns. Each issue moves through Pending → In Progress → Resolved with full audit trail.
Four Issue Types for Settings
Health or safety incident, Equipment orsupplies, General feedback, Other. Settings report directly from theirdashboard. Instant confirmation.
Two additional types for your team
Programme or setting concern and Workplace incident.Internal logging for poor practice observed, operational issues, injuriesduring visits, near-misses. Visible only to the programme team.
Internal notes & collaboration
Admin-only notes track exactlywhat actions were taken. Timestamps show when each issue was loggedand when it was resolved. Full audit trail.
Instant Notification
When a setting reports an issue, your team isnotified immediately. No delays, no missed reports
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Six issue types. Four shared.
Two team-only.
01
Health or safety
incident
Settings & Team
Child allergic reaction, toothpaste sensitivity, and parent health concern. From team: health incident observed at a setting.
02
Equipment or Supplies
Settings & Team
Broken rack, damaged brushes, missing stock,storage issue.
03
General Feedback
Settings & Team
Suggestions, compliments, observations aboutthe programme.
04
Programme or Setting Concern
Team Only
Poor practice observed, staff turnover, datadiscrepancy, logistics failure, schedulingproblem.
05
Workplace Incident
Team Only
Injury during a visit, near-miss, slip/trip, vehicle incident. Duty of care, insurance, compliance.
06
Other
Settings & Team
Anything that does not fit the above
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Simple enough for anyone. Instant confirmation.
Your staff don't need training on how to report. Open dashboard. Click "Report Issue". Select from six types. Describe the problem. Submit. Confirmation appears instantly. No phone tag. No email chains. No "did they get the message?" anxiety.
Under a minute
Average reporting time under one minute. No forms to interpret, no decision paralysis.
Instant notification
Your team gets notified immediately. High priority issues (safeguarding, allergic reactions) get flagged urgently.
Instant confirmation
"It's reported. Your team knows. Move on with your day." Staff see their report was successful immediately.
The pipeline that
never forgets
Before MDConnect: issues lived in email threads,
WhatsApp messages, sticky notes, memory.
Some got resolved. Some got forgotten.
Some turned into complaints.
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Reported
Issue lands in your inbox instantly. Setting has confirmed it's been received. You see it immediately. No delays, no lost in transit.
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In Progress
You assign it. You add notes. You take action. The pipeline shows exactly who's working on it and what's been done. No "whose job is this?" confusion.
Resolved
Issue closed with full resolution notes attached. Complete audit trail. Setting can see you've acted on their concern. Pipeline never lets anything sit in "somebody knows about this" limbo.
Support that builds relationships, not just solves problems
"We used to only hear from settings when something went wrong. Now we check
in regularly, and settings actually tell us they appreciate it. We've caught issues early
and prevented dropouts we never would have seen coming."
Stop Losing Issues in Email Threads
Every issue tracked. Every relationship maintained.